Indiamap offers advanced customer care software
solutions from Nixel Technology. Our software solutions are
designed for simplicity of learning and usage, 24 x 7 online
availability, personalized support from our team and advanced
functionality that provides your organization with the benefits
of good software systems.
Our method of delivery is online through the hosted applications
service. Our pricing is cost effective with a monthly cost that
is based on actual use.
Nixel OCMS is the customer care solution that we offer. The
software system integrates multiple channels of communication
and offers complete management of customer queries, service
requests, complaints and feedback. The software system can be
connected to the website of the organization to enable online
registration and tracking of customer requests.
Once registered, customer requests and queries are provided
with an automatically generated random tracking number that
can be used for future tracking and handling within the organization
and in communication with the customer.
Nixel OCMS provides for automated routing of customer requests
and queries to designated users based on the nature of query
/ request and the profile of the customer. Each request is also
assigned a time interval within which it is expected to be resolved.
Automated responses, alerts and reminders are provided for communication
to the customer and to the internal users assigned to look into
these requests.
Nixel OCMS automatically escalates requests and queries that
are not resolved or addressed within the assigned time periods
and the route and time durations for escalation can be configured
by administrators.
Nixel OCMS provides a wide range of reports to help track customer
issues and monitor organizational performance in handling these
customer related service activities.
Indiamap provides for these solutions from its infrastructure
that is always available 24 x 7 with a support team to provide
customer service. The systems are provided with secure access
controls for users and online documentation and prompts help
the users through their learning and initial operations periods.
Indiamap customer care solutions are very useful for any organization
or service that wants to provide high quality customer care
that is scalable and flexible and can be operated from multiple
locations 24 hours a day.
Indiamap customer care solutions are very cost effective and
we address the requirements of small and large organizations.
The software systems can be configured for a range of options
and preferences for simple to complex operations and processes.
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